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Premium Onboarding: Terms & Conditions

Last updated: 26 March 2025
  1. COMPLETION TIMELINE
    1. The Premium Onboarding package must be completed within 60 days of registration.
    2. After 60 days, the package will expire.
  2. REFUND POLICY
    1. Premium Onboarding Services are non-refundable.
  3. CHANGE REQUESTS
    1. Your package includes one round of change requests.
    2. Any additional changes will require a separate payment of $100 per hour (USD), with a minimum charge of one hour.
  4. GO-LIVE DATE & INFORMATION PROVISION
    1. You will discuss your go-live date with your Onboarding Specialist during your first call.
    2. Your launch date depends on you providing all required and relevant information on time.
    3. Delays in providing information may result in a postponed launch.
  5. TURNAROUND TIME

    1. The design team aims to configure your account within 7 business days from the preferences call to the launch call.

    2. If change requests are required, the design team will endeavor to implement those changes within 2 business days.
    3. Please note that these turnaround time windows may vary based on complexity, resource availability, and unforeseen circumstances. As such, they are not guaranteed.
  6. AMENDMENTS
    1. Marsello reserves the right to amend these terms at any time.