Google Review Manager

When a customer makes an order, they will receive the Google Review request automation (once enabled). The email will include a call-to-action that will ask the customer to leave a review on the Google business site where the purchase was made. I.e. If the purchase was made at a specific store location, the call-to-action will link them to the Google business page for that store.

When a customer leaves a Google Review, it will automatically sync into your Marsello admin. Here, you can:

• Respond to the review, which will publish your comment to the Google Business page
• Give loyalty points to say thank you
• Message the customers personally via their email address
• Access the order details of the reviewing customer

Generating a high volume of positive reviews leads to improved search rankings in Google, as well as increased trust and credibility for your brand. By improving your search ranking, you can stay ahead of your local search competition, send more traffic to your website, and ultimately, drive more sales.

Google Reviews provide a signal to search engines that your business has a strong brand reputation, which communicates trustworthiness and authority. According to a 2020 study, 90% of search experts believe that business reviews are essential contributors to improving localized search engine optimization, meaning that acquiring positive Google Reviews is more important than ever.

Strike while the iron is hot! Automated emails and SMS campaigns enable businesses to send review requests at just the right moment. Set the ideal time for your Google Review requests to go out to customers and even schedule the sending of follow-up messages to give you another shot at securing positive reviews. Learn how to encourage Google Reviews from your customers.