Analyze customer sentiment with feedback surveys
Collect valuable customer feedback with easy-to-use customer feedback software. Improve your customer experience by sending targeted and personalized messages.
Automate customer feedback requests
Ask customers for private feedback after every purchase by adding feedback question forms to your loyalty points emails. A happy and sad face makes it easy for customers to tell you about their shopping experience.
Measure customer satisfaction and take action
Use Marsello's default customer satisfaction survey or create your own to suit your business. Encourage customer engagement with personalization and content to suit your brand.
Improve your customer journey with quality feedback reporting
You can view detailed reporting on your customers' satisfaction to learn what you're doing well and what could use improvement. Reward staff who are doing a great job and turn unhappy customers around with a message.
-
"The feedback we get is key, as we highly value customer service and love being able to keep a pulse on our customer experience in real time. It's been invaluable."
Horatio Lonsdale-Hands
|
Buda Juice
Start collecting customer feedback
Explore the Marsello platform with a 14-day free trial.
By signing up, you agree to Marsello’s Terms of Service and Privacy Policy
Already have an account? Login →
Marsello offers an easy integration into our POS and online store for our retail database and loyalty program. We have many customers that shop with us in both channels and expect a seamless loyalty and marketing experience.
Hayley Greenstein
LEGO® Certified Stores
Marsello has provided us with a way to integrate our marketing program with our loyalty system, creating a seamless combination of the two; reducing costs and increasing conversion rates.
Luke Simonsen
Federation +
[Marsello] empowers us to really double down on what we're trying to do, which is a win-win because it means we're bringing in more revenue in our business and the customers are also getting rewarded more and more.
Daniel Pantaleo
Pinjarra Bakery